Methods

Mapping

  • UX Mapping Methods Compared: A Cheat Sheet Free

    Nielsen Norman Group provides helpful templates and examples of empathy maps, customer journey maps, user experience maps, and service blueprints.

    Use these mapping methods to build empathy and understanding, align a project team, and identify pain points and opportunities for improvement to the experience.

Usability testing

  • Things a Therapist Would Say by Steve Krug Free
    These are some examples of phrases that a facilitator might say during a usability test as a user is performing tasks.

User interviews

  • User Interviews: How, When, and Why to Conduct ThemFree

    You can use them before you have a design or to expand upon a usability study.

    The Nielsen Norman Group suggests a number of techniques for getting the most out of your user interviews.

    The UA's Disability Resources curates a set of tips and tools so you can make sure your website is accessible.